Refund policy

HOW TO SEND US A RETURN:

SELF-SERVICE RETURNS: How to Submit a Return Request

  1. Returns accepted for 90 days
  2. Customer provides return shipping
  3. No restocking fee
  4. No final sale items

Log into your DynaVap Account:  https://account.gravinfuse.com or Click the profile icon in the upper right corner of GravInfuse.com navigation to log into your account and request a return.

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter the six-digit verification code.
  5. Locate the order which you want to submit the return for.
  6. If your order has more than one item, then select the items and quantity that you want to return.
  7. Select a return reason and add a note (if applicable).
  8. Click Request Return.
  • If your return request is approved you will be responsible for the return shipping. Drop your returned items at the shipper of your choice. After the product is returned, you will receive a refund.
  • If your return is denied, please contact info@gravinfuse.com for further assistance. 
  • Where to return your order
  • To be able to process your return quickly please include your Order number on the outside of the package and return to:
  • DV Fulfillment
    ATTN: Returns/Exchange
    6371 North Towne Rd.
    Windsor, WI 53598
  • Once we receive and accept the return, a refund will be processed. Once the refund is processed, you will receive an automatic email confirmation. Please allow 3-5 business days for funds to be returned to the card used for purchase. 
  • LATE OR MISSING REFUNDS (IF APPLICABLE) 
  • Please allow 3-4 business days for any funds to show back into your account. If you do not see the refund first contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact Customer Support.
  • GIFTS 
  • If you are purchasing as a gift, please keep your proof of purchase. If the item was marked as a gift when purchased and you do not have proof of purchase, you will receive store credit. Once the returned item is received, a store credit code will be emailed to you for the current price of the item.
  • WARRANTY CLAIMS
  • If you have any problem with something you purchased from GravInfuse.com, please reach out to Customer Support right away so we can help you with a resolution. Customers may be required to send a photo(s) and/or video(s) and may be required to send the product back.
  • It is important to note that nothing lasts forever or handles every abuse. The following conditions apply regardless of when you made your purchase.
  • Sorry, we cannot accept returns for:
  • Products damaged by misuse, negligence, improper care
  • Products showing extreme abuse or unusual wear and tear
  • Products lost or damaged through natural disasters, fire, accidents, drops, or personal misplacement
  • Products with missing parts or pieces
  • Products that have been contaminated or soiled beyond a reasonable expectation
  • Repetitive abuse of our return policy
  • Minor imperfections with the coloring